Terms of service

1. The agreement

These terms of service form a binding agreement between Clauzy Technologies B.V., Keizersgracht 62, 1015 CS Amsterdam, KvK 89 214 771 ("Clauzy") and the organisation that opens an account ("Customer"). By creating an account or using the service, the Customer accepts these terms. Where a signed order form or enterprise agreement exists, that document prevails over these terms to the extent of any conflict.

2. What the service is

Clauzy analyses contract documents the Customer submits, scores clauses against a configured playbook, proposes redline wording and produces supporting records. The service is a software tool. It is operated for the Customer by the Customer's own personnel and produces output for those personnel to evaluate.

3. Not legal advice

Clauzy is not a law firm, is not authorised to practise law in any jurisdiction, and does not provide legal advice. No lawyer-client relationship arises from use of the service. Output is informational and must be reviewed by a person qualified to assess it before being relied on or sent to any counterparty. The Customer remains solely responsible for every contract it signs.

4. Accounts and acceptable use

The Customer is responsible for the security of its account credentials and for the acts of its users. The Customer must not: submit documents it has no right to process; use the service to build a competing product; attempt to extract underlying models or rule logic; probe or test the security of the service without written permission; or resell access without a signed reseller agreement.

We may suspend an account that presents a security risk, is materially overdue on payment, or is being used unlawfully. Where circumstances allow, we give notice and an opportunity to remedy first.

5. Customer data and ownership

The Customer owns everything it uploads and everything the service generates from it, including ledgers, redlines and playbooks. Clauzy receives a limited licence to process that material solely to provide and support the service. We do not use Customer content to train models, and we do not disclose it except as required to deliver the service or as compelled by law.

Clauzy owns the service itself, including its software, rule engine and documentation. Nothing in these terms transfers that ownership.

6. Fees, billing and taxes

Fees are those shown on the pricing page or in the applicable order form, exclusive of VAT and other taxes. Subscriptions renew automatically for successive periods unless cancelled before the renewal date. Overage for documents beyond the plan allowance is billed in arrears at the published rate. Invoices are payable within 30 days; overdue amounts may accrue statutory commercial interest.

We may change prices with 60 days of notice, effective at the next renewal. If the Customer does not accept a price change it may terminate at the end of the current period without penalty.

7. Trials

Trials run for 14 days, require no payment method, and provide the full review engine subject to fair use. Trials are provided as-is with no warranty and no service level commitment. If the Customer does not convert to a paid plan, all uploaded documents and generated output are deleted within 30 days of the trial ending.

8. Availability and support

We target 99.9% monthly availability excluding scheduled maintenance, which is announced at least 48 hours in advance and performed outside European business hours where possible. A contractual service level with service credits applies to Enterprise plans under the applicable order form. Support response targets are set out on the pricing page.

9. Warranties and disclaimers

We warrant that the service will be provided with reasonable skill and care and in accordance with the documentation. Beyond that, and to the maximum extent permitted by law, the service is provided without warranties of any kind, express or implied, including any warranty of merchantability, fitness for a particular purpose or non-infringement.

In particular, we do not warrant that the service will identify every risk in a document, that its analysis is complete or correct in any given case, or that its output is suitable for use without human review.

10. Limitation of liability

Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that, Clauzy's total aggregate liability arising out of or in connection with this agreement is limited to the fees paid by the Customer in the 12 months preceding the event giving rise to the claim. Neither party is liable for indirect or consequential loss, loss of profit, loss of anticipated savings, loss of business opportunity, or loss arising from a decision to enter into, amend or refrain from entering into any contract reviewed using the service.

11. Indemnities

We will defend the Customer against a third-party claim that the service as provided infringes that party's intellectual property rights, and will pay damages finally awarded, provided the Customer notifies us promptly and allows us to control the defence.

The Customer will indemnify Clauzy against claims arising from documents it submitted without the right to do so, or from use of the service in breach of clause 4.

12. Data protection

Each party will comply with applicable data protection law. Where Clauzy processes personal data on behalf of the Customer, the data processing agreement available at our privacy page applies and forms part of this agreement. Sub-processor changes are notified 30 days in advance.

13. Term, termination and exit

This agreement runs for the subscription period and renews with it. Either party may terminate for material breach not remedied within 30 days of written notice, or immediately on the other party's insolvency. Monthly plans may be cancelled at any time, effective at the end of the paid period.

On termination the Customer may export its documents, ledgers, redlines and playbooks for 30 days, after which we delete them in line with the privacy policy. Fees already paid are not refundable except where we terminate without cause.

14. Changes to these terms

We may amend these terms on 30 days of notice to account administrators. Amendments that materially reduce the Customer's rights entitle the Customer to terminate before they take effect. Continued use after that date constitutes acceptance.

15. Governing law and disputes

This agreement is governed by the laws of the Netherlands. The parties submit to the exclusive jurisdiction of the courts of Amsterdam, without prejudice to either party's right to seek injunctive relief in any competent court. The parties will attempt to resolve any dispute in good faith at senior level before commencing proceedings.